Data Deletion

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You can ask Xpetize to delete personal information associated with an Xpetize website, application, product, or service. This page explains how to submit a request and what happens next.

. How to request deletion

  1. Send an email.Email contactus@xpetize.com with the subject “Data Deletion Request”.
  2. Identify the relevant service.Tell us the name of the Xpetize product, application, website, or customer service you used.
  3. Provide account details.Include your full name and the email address, phone number, username, social-login identifier, or customer reference associated with the service. Share only what is needed to locate your record.
  4. Complete verification if requested.We may ask for limited additional information to verify that you are the account holder or an authorised representative.
  5. Receive confirmation.We will confirm completion or explain any information that must be retained and the reason for retaining it.
Protect your credentials.Never send us your password, one-time password (OTP), complete payment-card number, private key, or other authentication secret. Xpetize will not ask for these details to process a deletion request.

2. What to include in your email

Providing the following details helps us find and process your request:

  • your full name;
  • the email address or phone number linked to your account;
  • the Xpetize product, app, website, or service involved;
  • your account, customer, or social-login identifier, if known;
  • the organisation or store name connected with the account, if applicable; and
  • a clear statement that you want your personal data and/or account deleted.

If an authorised agent submits a request for you, we may ask for proof that you authorised that person to act on your behalf.

3. What happens after you submit a request

We review the request, verify identity where appropriate, locate data associated with the relevant service, and assess whether any record must be retained for legal or legitimate business reasons.

 

 

Within 7 business days

We aim to acknowledge your request or ask for information needed to verify or locate the account.

Within 30 days

We aim to complete valid requests, unless the request is complex or applicable law permits more time.

If we need additional time, we will tell you why and provide an updated expected completion date. We will respond to the email address used for the request unless another secure method is required.

4. Data we may delete

Depending on the service and your relationship with Xpetize, deletion may include:

  • account-profile and registration information;
  • contact details and communication preferences;
  • social-login identifiers and access tokens stored by the relevant Xpetize service;
  • content or records you submitted where deletion is technically and legally permitted;
  • support enquiries and related personal information; and
  • other personal information linked to the verified account.

Deletion is generally irreversible. You may lose access to the account, stored content, settings, history, and any service feature that depends on the deleted information.

5. Information we may retain

A deletion request does not always require immediate removal of every record. We may retain limited information where necessary and permitted by law, including to:

  • comply with tax, accounting, employment, regulatory, or other legal obligations;
  • complete transactions, resolve disputes, or enforce agreements;
  • detect, prevent, or investigate fraud, abuse, and security incidents;
  • protect the rights, safety, and property of Xpetize, our customers, users, and others; or
  • maintain suppression records so we can honour an opt-out or deletion request.

Backup copies may remain for a limited period under our backup and disaster-recovery schedules. They are protected from ordinary use and removed or overwritten in accordance with those schedules.

6. Social login and third-party platforms

If you used Facebook, Google, Apple, or another third-party account to sign in, removing Xpetize from that platform may stop future access but may not automatically delete information already stored by an Xpetize service. Submit a request using the instructions above so we can process deletion from our systems.

Xpetize can delete only information controlled by Xpetize. To delete information held independently by a third-party platform, contact that provider or use its privacy controls.

7. Cookies and local browser data

You can remove cookies, cached files, and local storage through your browser or device settings. Clearing browser data does not submit a deletion request for personal information held in Xpetize systems; use the email process above for that purpose.

8. Other privacy rights

Depending on where you live, you may also have rights to access, correct, restrict, or obtain a copy of personal information, or to object to certain processing. You can submit these requests to contactus@xpetize.com.

For more information about how we handle personal information, read our Privacy Policy.

9. Contact us

If you have questions about deletion or cannot submit your request by email, contact:

Xpetize Technology Solutions Pvt. Ltd.
4th Floor, Nila Building
Technopark, Kazhakootam
Thiruvananthapuram, Kerala, India – 695581
Email: contactus@xpetize.com
Phone: +91 471 2700600